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Privacy Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. 

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more. 


To learn more about this, check out our article “Creating a Privacy Policy”.

At Physica Healthtech (“Physica”, “we”, “our”, or “us”), accessible from https://www.physica.fit, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, submit inquiries, or interact with our platform.
 

1. Information We Collect
 

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Phone number

  • Email address

  • Address/location details

  • Health-related information voluntarily shared during inquiry or booking

  • Any information submitted through contact forms, WhatsApp, consultation requests, or registration forms
     

Usage & Technical Information

We may automatically collect certain technical and usage-related information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referral source

  • Website pages visited

  • Time spent on pages

  • Clickstream and interaction data
     

Cookies & Tracking Technologies

We use cookies, pixels, analytics tools, and similar technologies to improve website functionality, analyze usage, personalize user experience, and support marketing campaigns.

This may include:

  • Google Analytics

  • Google Ads tracking

  • Meta/Facebook Pixel

  • Remarketing and conversion tracking technologies

You may disable cookies through your browser settings at any time.
 

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and consultation requests

  • Provide physiotherapy and rehabilitation-related services

  • Schedule appointments and communicate service updates

  • Improve our website, services, and customer experience

  • Analyze website performance and visitor behavior

  • Send promotional or informational communications

  • Run advertising and remarketing campaigns

  • Maintain internal records and operational processes

  • Comply with legal, regulatory, and contractual obligations
     

3. Data Sharing & Disclosure

We do not sell or rent your personal information to third parties.

We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Website hosting providers

  • CRM and communication platforms

  • Payment processors

  • Analytics providers

  • Advertising and marketing platforms

  • Operational and technology partners

These providers are contractually obligated to protect your information and use it only for authorized purposes.


We may also disclose information:

  • when required by law,

  • to protect our legal rights,

  • to prevent fraud or security threats,

  • or during a business restructuring, merger, or acquisition.
     

4. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
 

5. Third-Party Services & Advertising

Our website may use third-party advertising and analytics services, including Google and Meta platforms.
 

Google Advertising Cookies

Google may use DART cookies or similar technologies to serve ads based on your visit to our website and other websites across the internet.

You can learn more about how Google uses data here:
https://policies.google.com/technologies/ads

Users may opt out of personalized advertising through Google Ads Settings.
 

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.
 

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw consent where applicable

  • Object to or restrict certain processing activities

  • Request information about how your data is used

To exercise these rights, please contact us using the details below.
 

7. Children’s Privacy

Our services are not directed toward children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent.
 

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or technological changes.

Any updates will be posted on this page with the revised “Last Updated” date.
 

9. Contact Information

Physica
Operated by Xreality Solutions Private Limited


Registered Office:
386 Sane Guruji Premises,
Prabhadevi, Mumbai 400025,
Maharashtra, India

Email: info@physica.fit
Website: https://www.physica.fit

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at info@physica.fit.

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